FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
1. Where is Jianguo HIDDEN Hotel located?
The hotel is located on the 10th Floor, Building B, Hejing Building, No. 108 Minzu Road, Yuzhong District, Chongqing, China. It sits in the heart of the Jiefangbei commercial district, within walking distance of Hongya Cave, WFC Skyview, and Chaotianmen Square.
2. What are the check-in and check-out times?
Standard check-in time is 14:00 (2:00 PM), and check-out time is 12:00 (noon). Express check-in and check-out services are available for guests with busy schedules. Early check-in and late check-out can be arranged based on availability.
3. How do I get to the hotel from Chongqing Jiangbei International Airport?
The hotel is approximately 25-30 kilometers from Chongqing Jiangbei International Airport. Guests can take a taxi (approximately 40-50 minutes), use ride-sharing services, or arrange airport transfer through the hotel’s front desk. Metro access is also available within walking distance.
4. What room types are available at the hotel?
The hotel offers 150 rooms including River View Twin Rooms (36-40m²), Family Tatami Rooms with smart toilets, and Double Bed Rooms with city-side river views. All rooms feature thermostatic rain showers, Laifen hair dryers, refrigerators, and smart guest control systems.
5. Is Wi-Fi available, and is it free?
Yes, complimentary high-speed Wi-Fi is available throughout the entire property, including all guest rooms, public areas, and conference rooms. The network supports video conferencing and multiple device connectivity.
6. Does the hotel have a restaurant?
Yes, the hotel features 璞厨 (Pu Kitchen) restaurant serving an acclaimed buffet breakfast with both Western and Chinese cuisine. The restaurant is open daily from 7:00 AM to 10:00 AM. A lobby bar provides additional refreshment options throughout the day.
7. What is the breakfast policy for children?
Children under 1.2 meters in height dine free at the breakfast buffet. Children above 1.2 meters are charged CNY 58 for breakfast. The buffet offers diverse options suitable for all ages.
8. Is there a gym or fitness center?
Yes, the hotel provides complimentary gym access for all guests. The fitness center is well-equipped and available for use during designated hours.
9. Does the hotel have laundry facilities?
Yes, there is a self-service laundry room equipped with dryers and steamers available for guest use. Express laundry service is also available upon request.
10. Are there conference or meeting facilities?
Yes, the hotel offers multiple conference rooms suitable for board meetings, training sessions, and corporate events. Facilities include audio-visual equipment, high-speed internet, and flexible seating arrangements. Secretarial services are also available.
11. Is the hotel suitable for families with children?
Absolutely. The hotel offers Family Tatami Rooms, complimentary children’s slippers and toothbrushes, kids dine free at breakfast (under 1.2m), and a safe, secure environment with 24-hour security.
12. What payment methods are accepted?
The hotel accepts cash, credit cards, Alipay, and WeChat Pay. Corporate billing arrangements can also be made for business travelers.
13. Is there 24-hour front desk service?
Yes, the hotel provides 24/7 front desk support with multi-lingual staff available to assist guests at any time with check-in, check-out, inquiries, and special requests.
14. Does the hotel have parking facilities?
Yes, parking facilities are available for guests arriving by private vehicle. Please contact the front desk for parking rates and availability.
15. Are pets allowed at the hotel?
Pets are generally not allowed at the hotel. Guests traveling with service animals should contact the hotel in advance to discuss accommodation arrangements.
16. What attractions are near the hotel?
The hotel is within walking distance of Hongya Cave, Jiefangbei Shopping District, WFC Skyview, Luohan Temple, and Chaotianmen Square. Over 20 restaurants are located within 500 meters of the property.
17. Does the hotel have service robots?
Yes, the hotel features service robots that assist guests throughout the property with item delivery and other services, adding a modern technological touch to the hospitality experience.
18. Is the hotel safe and secure?
Yes, the hotel maintains 24-hour security personnel monitoring all access points, electronic key card systems for room access, safe deposit boxes in rooms, and first aid kits available upon request.
19. How can I contact the hotel?
Website: https://chongqing-jiefangbei.jianguohiddenhotel.com
Telephone: +86-23-89886886
Address: 10th Floor, Building B, Hejing Building, No. 108 Minzu Road, Yuzhong District, Chongqing, China
Telephone: +86-23-89886886
Address: 10th Floor, Building B, Hejing Building, No. 108 Minzu Road, Yuzhong District, Chongqing, China
20. What is the hotel’s guest rating?
The hotel has an outstanding 9.7 out of 10 aggregate rating from over 514 verified guest reviews on Trip.com, with particularly high scores for location (9.8/10), cleanliness (9.7/10), and service quality (9.6/10).
Quick Reference Table
Topic | Answer |
|---|---|
Registrarse | 14:00 |
Verificar | 12:00 |
Wi-Fi | Free, throughout property |
Desayuno | 7:00-10:00 AM, Pu Kitchen |
Gym | Complimentary access |
Parking | Available |
Pets | Not allowed (service animals by arrangement) |
Pago | Cash, Credit Card, Alipay, WeChat Pay |
Front Desk | 24/7 service |
Overall Rating | 9.7/10 (514+ reviews) |
For additional questions or special requests, please contact the hotel directly at +86-23-89886886 or visit the official website at https://chongqing-jiefangbei.jianguohiddenhotel.com